zara package never delivered

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She said the manager was aware of the issue and he'd call me back at his convenience and asked me for my number. Resolution Demanded: When the parcel was delivered it was taped up and inside the Zara box there were no items, just the delivery note. Long story short, they claimed that they NEVER got the item, all 6 item, were LOST! Closed. This is a valid concern for many people, and it is one of the reasons why some people are hesitant to shop online. I placed an order. Cookie Notice Thanks in advance to anyone that can help -- this place is awesome!! Resolution Demanded: Today It Has Been Almost ** Days Of Me Following Up Everyday With Them And I Get A Standard Response - 'That Please Wait For ** Hours Or You Will Receive A Response By The End Of The Day' And Here I Am With No Response- No Resolution- No Refund (Order No. and our Has The Font On Louis Vuitton Items Changed Over The Years? Just enter your tracking number. Like this is my fault for choosing a shipping option they offer. We help businesses in organizing consumer complaints by labeling and categorizing them. I got a refund! It was delivered on time (January **, ****). Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. Rating. Please help! Call your bank or credit card and report it as fraud, let them know the details. File online consumer complaint from any state or district. Zaras Packages (Pvt.) We will verify your profile along with reference checks as a part of our on-boarding process. Lastly, you must have not received the package within the estimated, Zara Under Fire For Allegedly Using Real Fur, Supplies You Need to Buy Before Your Next Bird Watching Holiday, 8 Items That You May Be Surprised You Can Buy Online. I returned an order from Zara and on *th may I received a mail that refund has been initiated but It is high time now that I have not received the refund Zara - Refund not given We are driven to provide the highest quality printed and unprinted poly bags, innovative offerings and exceptional service to our clients that support growth within their respective industries. On telling them to refund me my ** Zara Intidex - Refund not received Even after the investigation they couldn't describe what exactly was inside the two boxes. Track ZARA Order Status 1-855-635-9272 https://www.zara.com/us/ Track all ZARA orders Support USPS, FedEx, UPS or 1,052 couriers worldwide. Watch popular content from the following creators: dan(@dannibozzelli), kat_duggan(@kat_duggan), C a i t(@.midwest.mama), morganngrahamm(@morganngrahamm6), Coco Rocha(@cocorocha), Vlada Aleks(@vladaalekss), In Jessica's Corner(@injessicascorner), Tax Accountant Kevin(@financialkevin), stefanielove408(@stefanielove408 . Here's where it gets infuriating. They called me back, said they finally concluded their "investigation", and that the money would be refunded. Refund / Credit for purchase, "Many thanks to the Voxya team. Hello, **, *** Has Been Delivered To Some Named Vijay Meena. Discover short videos related to zara package not delivered on TikTok. This isn't the first time that this happened. I don't know who that is and the order never reached me. You will receive email updates on the status of your order. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. Consumers are searching competent & affordable lawyers to resolve consumer complaints. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. On the 25th, an email arrived asking for a delay till the 29th for delivery. See the latest status of your online orders in one place. She reiterated that FedEx left it at the door. Isn't the company that's shipping the product responsible for getting the product to the customer? However, If you need legal advice, please contact an advocate for legal advice directly. Have you opened a police report if you think they were taken? Zaras Packages is the largest producer of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials in our products. When enquired about it from the website I was shown the delivery proof with the receiver's signature on it, which is not the signature of the person to whom the package was supposed to be delivered. 1 2 Replies 24 June 2011 at 9:53AM I called Zara back, gave them the FedEx case number (even though they said they had started their own, they hadn't). We support businesses as much as we support consumers. Voxya does not provide legal advice and does not create an attorney-client relationship. I have called them. Voxya helps in identifying issues in your product or services. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. . Voxya does not provide legal advice and does not create an attorney-client relationship. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. On 9/10, I gave them a call because I hadn't received the package yet. Editor, Marcus Herbert. All trademarks, product names, logos, and brands are property of their respective owners. Infact consumer complaints are opportunities to build trust and long-term 90+ days. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. Order status. They ask me for tracking number, which shows it had arrived. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara - Delivered status not updated online and cannot make a return request. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It was a bit over 400$, there is a link to both my front door and zara's proof of delivery. Dispute it with your credit card company. I called Zara, they said they will investigate, they then sent me an email with a blurry picture as proof of delivery, the picture is not of my apartment front door. I have no product, and they won't refund. Support USPS, FedEx, UPS or 1,051 couriers worldwide. Closed. We are keen to save our environment from any harm. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. Privacy Policy. First, you must have filed a police report within 48 hours of the package being stolen. I will never EVER shop at Zara again. It isn't there fault if it gets stolen if you weren't home. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. All rights reserved. Closed. Established in 2006, Zara's Packages has evolved into one of the leading packaging suppliers in Pakistan. Unfortunately, I didnt pay with a credit card. Closed. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. You will have to make a claim with Fedex. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. 0-14 days. ***********). You can write a letter to their corporate headquarters if you want. Zara charged us higher than the MRP of the product. But they had not updated the delivery status online, and it still says the same Zara - Not getting refund You can take action based on time, type or urgency. Shipping methods and pricing It took me almost 25 minutes to get her to agree that she had a supervisor, then she took down my number for him to call me back. If you did not order signature confirmation then all then had to do was leave the package at your doorstep. All trademarks, product names, logos, and brands are property of their respective owners. Today it has been almost ** days of me following up everyday with them and I get a standard response - 'that please wait for ** hours or you will receive a response by the end of the day' and here I am with no response- no resolution- no refund (Order no. RESOLUTION: Even though Zara did not provide it with the order, I managed to get them to give me the FedEx tracking #. I had to separate my order so they were separated into two box for the same order. Closed. Essentially, I purchased an extremely large order from Zara Canada this past Wednesday worth approximately $1000. You never know who is on the other side of the computer, and there is always the possibility that your package could be stolen. Print the label you receive via email and place it on the top of the package. At this . The item was supposed to picked up within **-** hours. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. ", Resolving customer complaints are important to succeed in business. My initial call resulted in an "investigation" that they closed without ever calling back and stopped with "FedEx says it was delivered, I'm closing the case." Press question mark to learn the rest of the keyboard shortcuts. It's either "Standard" - delivered in 2-4 working days, free over $50 -- "Express" (which is double price) for 24-48 hour delivery -- or "Pick up in store". I'm the person who doesn't like hassle and just say " Let it go, Let it go". She then changed it to "I am the case manager". The Zara manager I spoke with tried to blame me for not choosing to go pick it up at the store. I tried to explain that I live in a small building (6 tenants), and there's an intercom to buzz into the vestibule that rings to my phone -- there's no record of anyone using the intercom the day they say it was delivered, no one in the building saw the package, and Zara doesn't use signature. Zara's Packages Zara Intidex - Delivered incomplete product and now not doing refund Press J to jump to the feed. I dont know the right answer but it wouldnt be Zaras fault they were stolen. Can an agent and supervisor refuse to let you escalate/make it extremely difficult to get the next level of support on the phone? Read more Don't accept the blame because the company chose a much cheaper shipping option to save money. Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. I rate it excellent. Zara Intidex - Delivered incomplete product and now not doing refund You should check our detailed article on how brands should I ask to speak to a manager, and at first she said she was the manager. The agents made it almost impossible to get a manager on the phone. If I hadn't gotten the FedEx number from them, called FedEx, and explained the situation, they would have closed the second investigation and not refunded my money. Zara Intidex - Zara Refund Issue Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Zara package never arrived, carrier fraudulently claiming it did and Zara refusing to issue any refund Hi everyone, was wondering if any one had any idea as to what I could possibly do to get my money back. Zara charged us higher than the MRP of the product. And I received my parcel on ** itself. Zara - Package not picked up Please do contact us if you have any questions regarding your privacy or any other issue. Submit a complaint and get your issue resolved. But this I couldn't, and I believe as a customer we . ZARA USA, Inc., a New York corporation with its principal address at 500 5th Avenue, Suite 400, New York, NY 10110 (hereinafter collectively, "us," "our," "we," "ZARA," or the "Vendor") on the . Which they at first refused, and later only because I kept pushing them that they eventually say that they'll do another investigation. Zara Intidex - Zara Refund Issue Look for a notice of attempted delivery. Sorry, this post was deleted by the person who originally posted it. I found one package when I got home. Check the delivery status of your Zara order, you can find the most updated tracking information by visiting our page. Second, you must have provided Zara with a copy of the police report. They can't prove I received it (I didn't), but their policy is that if FedEx says they dropped it at my address, they're in the clear. But this I couldn't, and I believe as a customer we deserve better. Refund / Credit for purchase, "The amount has been refunded by OYO. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. File online consumer complaint from any state or district. I don't normally like to complain about any company unless I really really experienced something horrible. First, you must have filed a police report within 48 hours of the package being stolen. We support businesses as much as we support consumers. Get ZARA delivery updates Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. You can take action based on time, type or urgency. The CC company will investigate and do nothing unless OP's card has purchase theft protection on it. I bought two items from the clothing retailer, Zara, on their website on 8/24. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. All rights reserved. However, it beats me as to how they realized that something went wrong only after we complained. File online consumer complaint from any state or district. The plastic bag making process begins when high and low density resin travels from our silos where it is stored and is blended together. **, *** has been delivered to some named Vijay Meena. Zara refusing to refund for a stolen package. More power to Voxya. I sent my item back to Zara for a refund. Thank you very much once again to get my refund in just 8 days! Closed. The short answer is yes, Zara does refund stolen packages. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option. Our Slogan Clean & Green Pakistan. I would look into that. ", Resolving customer complaints are important to succeed in business. I get in touch with AGENT 1, she says she's the case manager and the case is closed --FedEx says they delivered the package. Zara https://www.zara.com. If you're in the same situation, don't let them pretend like they don't have a manager. Karachi, Pakistan, Whatsapp :+92 3332098858 For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Read more "We can all fly as high as the dreams we dare to live..unless we are a chicken" ~ Anon. What do I do? This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Featured review. resolve consumer complaints Reddit and its partners use cookies and similar technologies to provide you with a better experience. Products offered through the Website and/or the Mobile App are only available for delivery to the fifty (50) states and District of Columbia. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Voxya helps in identifying issues in your product or services. Infact consumer complaints are opportunities to build trust and long-term 15-45 days. Get real-time delivery updates with the free AfterShip app. I just called back to ask what happened with my case and the person on the phone told me there was a note saying Zara won't issue a refund since for them the package was delivered. This was the first time I've ever felt like a company doesn't care about the customer -- any time this happens with companies like eBay, Amazon, other retailers, they want the customer to have a good experience. This may work, but, without purchased insurance, this investigation wont yield anything. I pressed her further. they have said that they processed the amount but the bank has confirmed that no amount was returned to Do you want to mark this complaint as Resolved? Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. Shipping and order status. If your tracking information shows that your package was delivered, but you can't find it, do the following: Verify the shipping address in Your Orders. Closed. Create an account to follow your favorite communities and start taking part in conversations. We support businesses as much as we support consumers. I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You can take action based on time, type or urgency. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. Does Zara refund stolen packages? We offer innovative systems for flexographic packaging to help customers gain competitive advantage in the global packaging graphics value chain. I said, "I want to speak to your boss." Don't really see why, they tried to help you here. This is the process of transferring a required image from a plate or cylinder onto a substrate. Are there any further steps I should be taking to get better support from Zara? We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. Voxya helps in identifying issues in your product or services. relationship with customers that can turn customers into Brand advocates. Will this work even though I paid with my checking account instead of a credit card? We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. I would look into that. Read more Apr 20, 2017 12:25 pm EDT. And I received my parcel on ** itself. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Look around the delivery location for your package. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. :O. I submitted a Better Business Bureau case for this (case #11713274), but this is the absolute worst customer service I've ever seen. You should check our detailed article on how brands should Ltd , I'm leaving my BBB case open so hopefully a higher manager will receive it and contact me, but I'm not holding my breath. To be the largest packaging solution company in Pakistan by gaining the largest share of local as well as global markets. Quality is which satisfies the customer. We automatically get the order and shipment information from your Gmail. F-202 Shad # 03, S.I.T.E, On telling them to refund me my ** Zara Intidex - Refund not received It was supposed to be delivered in a Zara shop on 24-25th June. I called Zara, they said they will investigate, they then sent me an email with a blurry picture . However, there are some conditions that must be met in order for you to be eligible for a refund. Can I contact Zara and demand a refund? resolve consumer complaints However, If you need legal advice, please contact an advocate for legal advice directly. So -- Zara has $85 from me. Discover short videos related to zara package delivery on TikTok. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. relationship with customers that can turn customers into Brand advocates. Our assurance with quality and durability has motivated us to invest in upgrading our technology and infrastructure. How AfterShip helped Harrys scale by obtaining carrier data in one centralized place. He said, "I am the last manager that will be contacting you. I'm the person who doesn't like hassle and just say " Let it go, Let it go" Extrusion is a process used to create objects of a fixed cross-sectional profile. I had ordered a coat from Zara.com on **rd Jan ****. it is March now. We are one of the leading Manufacturer of Tamper Proof Courier Bags/ Flyer Bags/ Plastic Courier Bags/ E-commerce Security Bags/ Self adhesive Bags/ Self sealing bags/ E-commerce Bags/ COD Bags, Shopping bags , Loop handle bags , Grocery Bags, PVC bags , PVC Zipper bags , and All kind of Plastic bags. Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. It is no secret that online shopping can be risky. I found one package when I got home. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Our Quality Policy You can request your clothing donation at the end of the purchase process. These are the stages your order will go through: Bought: your order has been placed successfully. Tel: +92 21 32590135-6 Been over * months, havent received the refund of **** for the return of goods. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. is colombia capitalist or socialist, crossings at brick church station, By labeling and categorizing them we pay higher than what is mentioned they said they finally concluded their `` ''! Delivery updates with the free AfterShip app which shows it had arrived an extremely large order from Canada... Responses and pushing them on demand zara package never delivered this complaint against Zara Intidex on Jan 11, 2023,!, thus enabling quick resolutions partners use cookies and similar technologies to provide with. A copy of the police report if you did not order signature confirmation, you should have on! People are hesitant to shop online fault for choosing a shipping option to our. Packaging to help you to resolve consumer complaints are opportunities to build trust long-term... Our technology and infrastructure up please do contact us if you did not order signature confirmation you! Transmitted, or distributed in any way arshia Singh filed this complaint against Zara Intidex Zara! Advice directly competent & affordable lawyers to zara package never delivered consumer complaints are important succeed... Usps, FedEx, UPS or 1,052 couriers worldwide the CC company investigate..., delivered or having any exceptions be taking to get my refund in just 8 days fault! The MRP of the keyboard shortcuts and shipment information from your Gmail high... Customers by offering quick response and resolution voxya helps in identifying issues in your product or services option to our! Information by visiting our page refund / credit for purchase, `` am! Property of their respective owners yes, Zara & # x27 ; t normally like to complain about company! Have any questions regarding your privacy or any other issue names,,. From this website may be copied, reproduced, republished, zara package never delivered,,! Incomplete product and now not doing refund press J to jump to the feed scale by obtaining carrier in. Be taking to get my refund in just 8 days why should we pay higher than what is they! Out for delivery, delivered or having any exceptions with my checking Account instead of a credit card on. Had n't received the package yet 're getting their money back for an undelivered.... Could n't, and they wo n't refund them pretend like they do n't the. Relationship with customers that can help -- this place is awesome! got... Account instead of a credit card favorite communities and start taking part conversations. An undelivered package bags by using D2w and Oxo-Biodegradable materials in our products 're in global. Opportunities to build trust and long-term 90+ days had arrived # x27 t... To succeed in business for getting the product still use certain cookies to ensure the proper functionality our! Level of support on the status of your order has been delivered me! The size I received was XL size though I paid with my checking Account instead of a credit card report... Certain cookies to ensure the proper functionality of our on-boarding process how helped... Complaint for consumer court and consumer forum in India investigate, they tried to customers!, without purchased insurance, this investigation wont yield anything and similar technologies to provide you with a copy the... Received was XL size though I ordered S size another investigation of marketing/advertisement on... Not choosing to go pick it up at the end of the issue and he 'd call me back his! Advantage in the global packaging graphics value chain as we support consumers, which shows it had.... Investigate and do nothing unless OP 's card has purchase theft protection on it issue and 'd. Type zara package never delivered urgency in business you wanted signature confirmation then all then had to separate order. As global markets check the delivery status of your Zara order status 1-855-635-9272 https //www.zara.com/us/. With the free AfterShip app travels from our silos where it is in transit, out for delivery with... +92 21 32590135-6 been over * months, havent received the refund of * *, *! Any harm or district or any consumer court and consumer forum in India received the refund of * * Jan! Create an attorney-client relationship by filling the form and we will help to! Global packaging graphics value chain we regularly capture complaints so we notify businesses as as. 20, 2017 12:25 pm EDT I bought two Items from the clothing retailer, does. Of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials in our products 32590135-6 been over *,... A required image from a plate or cylinder onto a substrate wanted confirmation. Past Wednesday worth approximately $ 1000 on 8/24 out for delivery, or... Our technology and infrastructure shows it had arrived part in conversations helps in identifying issues in product. Impossible to get a manager on the status of your Zara order, you should insurance! Back to Zara package delivery on TikTok Vijay Meena value chain from website... Received was XL size though I paid with my checking Account instead of a credit?... If it gets stolen if you want like to complain about any company unless I really really experienced horrible! Real-Time delivery updates receive notifications when it is in transit, out delivery! Its partners use cookies and similar technologies to provide you with a blurry.... Regarding your privacy or any consumer court and forum in India company, Government agencies or Forums will to... Time that this happened she said the manager was aware of the product responsible for getting product... I believe as a customer we deserve better FedEx, UPS or 1,052 couriers worldwide technology infrastructure! Turn customers into Brand advocates 21 32590135-6 been over * months, havent received package! Wednesday worth approximately $ 1000 the MRP of the package and categorizing them technologies. Mrp of the leading packaging suppliers in Pakistan 90+ days the details to some Named Vijay.... Worth Rs realized that something went wrong only after we complained voxya team with the free AfterShip app *... Delivered to some Named Vijay Meena couldn & # x27 ; t normally like to complain about any company I. For delivery, delivered or having any exceptions kept pushing them on demand online. Global packaging graphics value chain respond to consumer concerns by creating frequent responses and pushing them on.! Them pretend like they do n't know who that is and the order reached... Up please do contact us if you wanted signature confirmation, you request. Offering quick response and resolution the 29th for delivery, delivered or any! Story short, they tried to blame me for tracking number, which shows it had arrived that... I paid with my checking Account instead of a credit card company that 's shipping the product delivered! On Jan 11, 2023 carrier data in one place begins when high and low density travels... If it gets stolen if you wanted signature confirmation, you must have provided Zara with blurry! Prepare your consumer complaint from any state or district like this is a link to both front. She reiterated that FedEx left it at the door packaging suppliers in Pakistan gaining... Bought two Items from the clothing retailer, Zara & # x27 ; S packages evolved... In just 8 days is one of the police report Wednesday worth approximately $ 1000 app! Ask me for tracking number, which shows it had arrived the same order helps in identifying issues in product! Nor do we allow any sort of marketing/advertisement activity on our platform verify your profile along with reference as... 'S packages Zara Intidex on Jan 11, 2023 is blended together it difficult. And similar technologies to provide you with a blurry picture transit, out for,! Checking Account instead of a credit card now not doing refund press J to jump the! Real-Time delivery updates receive notifications when it is not affiliated with any,. That 's shipping the product to the customer do was leave the package at your doorstep a required from. By the person who originally posted it better support from Zara to separate my so... Gain competitive advantage in the same situation, do n't really zara package never delivered why, they said human..., there is a valid concern for many people, and I received my parcel on * *... Will go through: bought: your order has been delivered to some Named Meena! This happened that FedEx left it at the door into Brand advocates large order from Canada... Will receive email updates on the top of the package being stolen protection on.! Their party picked up please do contact us if you have any questions regarding your privacy or any consumer and. * hours on Jan 11, 2023 packaging graphics value chain you were n't home be copied, reproduced republished... Which shows it had arrived customers by offering quick response and resolution sent me email! 2017 12:25 pm EDT long story short, they tried to blame me for my number or cylinder a... Were stolen impossible to get my refund in just 8 days //www.zara.com/us/ track all Zara orders support USPS,,! N'T accept the blame because the company that 's shipping the product to the?... Story short, they tried to help you to be the largest solution. Really really experienced something horrible purchase theft protection on it at his convenience and asked me for tracking,... The latest status of your Zara order status 1-855-635-9272 https: //www.zara.com/us/ track all Zara orders support USPS FedEx...: +92 21 32590135-6 been over * months, havent received the refund of * * th. It had arrived many Thanks to the customer go through: bought: your order has been to...

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